Managing Complaints: Reducing Management Headaches #6
Presented by Cascadia Business Development
If you want to create a more unified, productive team, you need the right leadership skills.
In this class you will learn to:Create a positive environment where complaints are presented and handled appropriately and proffessonally. Actively listen to the complaint while neutralizing emotions and getting to the core of the issue of the complaint.Resolve complaints using a thorough investigation and documentation process.
This dynamic, fast-paced session will help leaders (and future leaders) to be more effective, more consistent and more productive.
The Missoula Area Chamber of Commerce & Cascadia Business Development have teamed up to bring you a 12 month series on Reducing Management Headaches. Each month, we will offer a new topic. Register for one, several, or all of them! Whether you're a first time supervisor or a seasoned executive, managing diverse people while meeting organizational goals is critical. This 12-part process-based leadership series will help you grow your strengths and reach your leadership potential.
*Payment required prior to class day or a the door. Refunds will not be issued after March 27, 2018.